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Premium Services

Our Team Is Your Team

Our premium services are designed to provide the attention and care you need to take D2L Brightspace to the next level.

Extend your support. Expand your results.

With D2L’s expertise in technical implementation, learning administration and data analysis, you have access to the support you need for as long as you need it to hit your goals.

Technical Account Manager (TAM)

  • Achieve your goals faster with personalized ongoing support from a Brightspace expert who knows your business as well as you do.
  • Work directly with a D2L advocate who will ensure your technical needs are highly prioritized.
  • Get expert guidance with technical projects, platform updates and enhancements to ensure your learning environment is always optimized for high performance.
Learn More about Technical Account Manager (TAM)

Learning Administration Manager (LAM)

  • Whether it’s part-time or full-time support, we can help you get more done faster with a Brightspace LAM dedicated to your organization.
  • Delegate all the administration of Brightspace to a D2L expert and free up internal resources.
  • Optimize Brightspace for your organization and get supported with platform configuration and management.
Learn More about Learning Administration Manager (LAM)

Data Solutions Consulting (DSC)

  • Develop an effective data strategy tailored to your needs with our expertise and guidance.
  • Learn how to use data to optimize the learning experience and propel your organization forward.
  • Get consulting or hands-on assistance building and sharing data sets, visualizations, reports and more to demonstrate your impact.
Learn More about Data Solutions Consulting (DSC)
Sandra Beyda-Lorie Image

"If you are a smaller institution or one who is having difficulty filling your Learning Management Administration position with a qualified individual, I highly recommend you consider the benefit of a Brightspace/D2L LAM. We have appreciated the quality of service offered by our LAM. This professional has been competent, personable and solutions-oriented. I am very glad that Brightspace allowed us to take advantage of this opportunity."

Sandra Beyda-Lorie, Executive Director, Northeastern Illinois University

Simon Lewington Image

"The TAM program is one of D2L's greatest assets and one I often cite as a differentiator. I would consider continued investment in your TAM's and in this program to be an essential business strategy."

Simon Lewington, Manager eLearning services, TAFE Queensland Corporate Body

Alvaro Viquez Image

"My experience with a LAM, could not be better. Since we started working with the team our Brightspace experience has improved exponentially, we have been able to enhance our platform’s functionality and speed up our processes, which impacted directly on our own user community’s satisfaction and platform engagement."

Alvaro Viquez, Program Manager for Brazil and Mexico, VMWare

John Bellavance Image

"My TAM has become a very good partner, and I appreciate his honesty and candor. He is easy to talk to, even if we are having a difficult conversation, and he understands our business needs."

John Bellavance, Manager, Learning Technology & Quality at Harvard Business Publishing, Harvard Business Publishing

Chappel Billings Image

"Our LAM Administrators have been amazing! They are efficient, knowledgeable, and responsive. Bonnie and Matt are integral members of our implementation team. With their help, we were able to rapidly pivot to online learning."

Chappel Billings, Director of Digital Learning and Technology Innovation, Education Opens Doors, Inc.

Brightspace is an investment for your organization. Let’s make sure you get the most out of it.