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Customer Success and Technical Support

Accomplish Your Goals with Intuitive and Personalized Support

Ensure your success continues with a partner and support team that helps you stay on track every step of the way.

Get the most out of D2L Brightspace

Once you’re up and running, our customer success and support teams jump in to help you reach your goals. Your priorities become our priorities:
We work as an extension of your team, safeguarding you from roadblocks and barriers.

Customer Success

  • We help bring your strategic vision to life and empower your team to make it happen.
  • Our Customer Success Managers and coaches are your trusted advisors dedicated to helping you succeed.
  • With regular touchpoints, meetings and quarterly business reviews, you’re never on your own.
  • Drive adoption, increase retention, measure achievement and build a sustainable long-term strategy to achieve your goals.

Customer Support

  • Our customer support experts will make sure you get the Brightspace help you need, when you need it—day or night.
  • Save time and money with our flexible and accessible support options personalized to fit your needs.
  • Give your administrators, learners and everyone in between the support they need from highly trained professionals.
  • From content recovery to login support and technical glitches, we’re here to help.

Learn More About Admin Support
Learn More About End User Support

Premium Services

Need to move a little faster? Extend your team with Brightspace experts and get more hands-on help managing your day-to-day Brightspace administration, white-glove technical services, data analysis and more.
Learn More about premium services
JP Dunn Image

"We started our journey with EUS on May 1, 2021. Even though it was close the the end of our Spring term we felt this was a good time to jump on board. Our support staff was/is limited and at time quite overwhelmed with requests for assistance. The sheer number of calls, emails, and chat sessions handled by EUS helps me realize just how busy we were. Most months the support teams are processing between 300-500 tickets. This was at one time all coming though my phone and email. The availability of the 24/7 support is a great benefit in a world of online courses and students geographically remote from SIU. The ability to call or message in the middle of the night when questions are needing answers, instead of waiting until the next morning greatly improves satisfaction."

JP Dunn, IT Manager/ Administrative Coordinator, Southern Illinois University Carbondale

Erin Murray Image

"I love that we have the EUS team! They're able to answer student and faculty questions when I'm not in the office to answer right away. This enables students and faculty to continue what they were working on rather than having to wait until the next day for me to respond."

Erin Murray, Learning technology technician, Hagerstown Community College

Vanessa Cox Image

"Any time that we raise an issue, we know that our D2L contacts will either solve it or escalate to ensure we receive a quick fix. The quality of support has been fantastic; we could easily have been overwhelmed as such a small team, but we never feel alone with the D2L support team on our side."

Vanessa Cox, Director of Online Learning, University of Dallas

Jonathan Sorrenti Image

"The D2L support team is awesome to work with. They listen to your issues and solve them to the best of their ability."

Jonathan Sorrenti, IT Leadership/Education Technology Systems Manager, Midlands Technical College

Alexander Rocca Image

"I have had a good experience. Requests are answered promptly and they [D2L] follow up to make sure issues are resolved, helping us keep the LMS highly functional."

Alexander Rocca, IT Support Technician, Burman University

Matt Waymack Image

"We’re really pleased with D2L and especially our Customer Success Manager. D2L understands K-12 and how to coordinate things in a way that supports our faculty and students."

Matt Waymack, Director of eClass Development, Gwinnett County Public Schools

Every journey starts with a first step. Let’s take it together