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D2L Services and Support

Harness the Power of Partnership 

Whether you’re a first-time or a long-term customer, our services and support are personalized to your needs to ensure success at every step. From migration to course design and everything in between, we’re here to help you maximize your results.

We’re here to help every step of the way

Over the past 20 years, we’ve helped thousands of customers achieve unprecedented success while avoiding common pitfalls. We tailor our guidance and strategic expertise to your needs so that you can get the most out of D2L Brightspace and hit your learning goals faster than you thought possible.

Onboard and Launch Services

We ensure a seamless transition to Brightspace with our personalized, people-first approach.
  • Breath easy knowing that we’ll help you with all your course migrations, integrations, SIS configurations, SSO setup and more.
  • Get up to speed quickly with free, on-demand, pedagogically sound training built by former educators.
  • Secure long-term success with pre- and post-launch change management and strategic consulting.
Learn More about onboard and launch services

Customer Success and Technical Support

Once you’re up and running, our customer success and technical support teams make sure your momentum doesn’t plateau.

  • Stay on track with a customized plan that increases adoption and engagement and helps you hit your strategic goals faster.
  • Flexible and accessible support options ensure all your users get the help they need, when they need it, how they need it.
  • Take Brightspace to the next level with dedicated technical support, learning administration or data consulting.
Learn More about customer success and technical support

Learning and Creative Services

We’re here to help you build a transformative learning experience—one of the hardest things to do.

  • Boost engagement and learner success with help from our instructional designers and course developers.
  • Transform flat content into a truly engaging learning experience alongside our creative and multimedia experts.
  • Ensure you meet accessibility standards and reach every learner using proven strategies and techniques.
Learn More about learning and creative services
Gregory Moore Image

"The organization of the LCS team was a huge help to us. They helped us to structure our development process and keep us on track in ways that we haven't been able to before. They showed us how the process could optimally be completed. Additionally, the LCS team is extremely easy to work with and flexible. They tailored the service to our needs and were responsive when we needed to make changes to a project."

Gregory Moore, Instructional Technology Manager, MGH Institute of Health Professions

Sandra Beyda-Lorie Image

"If you are a smaller institution or one who is having difficulty filling your Learning Management Administration position with a qualified individual, I highly recommend you consider the benefit of a Brightspace/D2L LAM. We have appreciated the quality of service offered by our LAM. This professional has been competent, personable and solutions-oriented. I am very glad that Brightspace allowed us to take advantage of this opportunity."

Sandra Beyda-Lorie, Executive Director, Northeastern Illinois University

Sylvia Rivera Image

"I recently worked with the D2L team for a course uplift and had the best vendor experience. Our project was completed on time, within budget, and their staff was great!"

Sylvia Rivera, Product Specialist - Certifications, Project Management Institute

Simon Lewington Image

"The TAM program is one of D2L's greatest assets and one I often cite as a differentiator. I would consider continued investment in your TAM's and in this program to be an essential business strategy."

Simon Lewington, Manager eLearning services, TAFE Queensland Corporate Body

Alvaro Viquez Image

"My experience with a LAM, could not be better. Since we started working with the team our Brightspace experience has improved exponentially, we have been able to enhance our platform’s functionality and speed up our processes, which impacted directly on our own user community’s satisfaction and platform engagement."

Alvaro Viquez, Program Manager for Brazil and Mexico, VMWare

Why D2L Services and Support?

Upgrade your learning platform with ease
Get your team up and running quickly
Create innovative and engaging learning experiences
Empower and upskill your team
Close technical gaps within your organization

Industry experts and customers agree:

D2L services and support rocks. 

2021 CODiE Award Logo
2021
Best Customer Experience in EdTech
G2 Crowd logo
Quality of Support: 8.5/10* Ease of Doing Business: 9.1/10*

Refer to G2’s LMS Grid Winter Report 2022 for more info.
G2 Badge - Best Relationship
Best Relationship Winner in G2’s Fall Report

Built with care and your needs in mind

Not only are D2L employees and partners experts in what they do, they’re people who love education, learning and helping you succeed. Our people-first approach is built with empathy and understanding of your needs; that’s what makes our services great.

Let’s make sure you get the most out of your partnership with D2L.