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Upgrade Your Customer Support Training

In this age of digital disruption, winning customer loyalty comes down to offering quality customer service. As an organisation’s most prominent brand ambassadors, frontline support staff are the primary custodians of that experience. With the Brightspace LMS for customer support training, you can upgrade your customer experiences through intuitive engaging training for your employees.

Find out how to upgrade

Improve your customer support experiences

Your organisation needs modern, agile learning experiences to effectively engage, train, and retain the right talent. That’s how you ensure you’re consistently delivering the kind of superior, on-brand service that will win over customers in today’s competitive marketplace. As your partner in online learning, D2L can help you equip your staff with the skills they need to improve your customer support.

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Content creation and curation to resolve cases faster

  • With our training platform, you can combat high turnover by creating and curating custom training content that can be delivered at scale to quickly onboard new support staff across multiple locations.
  • Improve associate engagement by creating interactive learning moments that can be accessed on-demand.
  • Deliver exceptional customer service by making important knowledge like new product information available to frontline support staff at the point of need.

    Learn more about Core Engagement

Collaborative learning and Social Assessment™ to improve support levels

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Enhance customer interactions by allowing frontline employees to immediately apply learning to real-life customer scenarios through situational learning experiences.

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Improve support staff performance by using video to facilitate regular feedback on demonstrations of skill or competency.

Individual performing gamify training on mobile device

Gamify training with badges and certificates to motivate employees by recognising their unique achievements, including the delivery of exceptional service.

Personalised learning to optimise utilisation rates

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  • Deliver customised learning content that provides support staff with personalised training paths to help them grow in their roles.
  • Encourage knowledge retention and monitor training uptake by automating the delivery of quizzing to reinforce your employee learning strategy
  • Encourage employee-led learning by allowing support staff to search for and self-enroll in courses to improve skills and complete required training.

    Learn more about our learning platform

Featured Content

Find out how D2L can help you build a modern learning culture that addresses your unique workforce challenges.

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